Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at support@tooltheory.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you receive a return label from us, the cost of return shipping will be deducted from your refund.
You also have the option of paying for your own return shipping. Please contact support to start your return.
Shipping costs are non-refundable.
Return questions: support@tooltheory.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Generally exchanges are not accepted unless it is damaged or defective. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Items sent back to us without first requesting a return will not be accepted, you can contact us at support@tooltheory.com
Tool Theory
PO Box 461055
Papillion, NE 68046